{"id":189,"date":"2024-09-05T09:44:48","date_gmt":"2024-09-05T07:44:48","guid":{"rendered":"https:\/\/skandiaahumados.es\/?page_id=189"},"modified":"2024-09-05T09:44:48","modified_gmt":"2024-09-05T07:44:48","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/skandiaahumados.es\/en\/politica-de-devoluciones\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Return and refund of one or more products<\/h1>\n\n\n\n<p>You can request the return of your order as long as it is a wrong delivery or defective product from the date of receipt of the product up to 14 days later, following the procedure below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take a photograph of the complete shipment and\/or affected product within 24 hours of receipt.<\/li>\n\n\n\n<li>Access the order through the Shop, in the Menu: Online Shop &gt; My account &gt; My orders &gt; View .<\/li>\n\n\n\n<li>Write down the number of the corresponding order for which you are requesting reimbursement and send us an email at\u00a0<a href=\"mailto:pedidos@vensy.es\">pedidos@vensy.es<\/a>\u00a0indicating the order number and photograph of the product.<\/li>\n<\/ul>\n\n\n\n<p>Within 48 hours you will receive a reply in which you may be asked for further information, if necessary, or you will only be informed of the resolution of the request and its terms (the deadline may be longer if the end of this period coincides with non-working days).<\/p>\n\n\n\n<p>If the resolution of the refund request leads to the refund of the amount, this will be carried out by the Online Shop as soon as possible and through the same payment method you used for your order.<\/p>\n\n\n\n<p>To resolve any queries or report any incident with your order, you can contact our Customer Service Centre from Monday to Friday from 09.00 to 17.00 h. via email at&nbsp;<a href=\"mailto:calidad@vensy.es\">calidad@vensy.es<\/a>&nbsp;or telephone +34 952 23 80 40.<\/p>","protected":false},"excerpt":{"rendered":"<p>Devoluci\u00f3n y reembolso de uno o varios productos Podr\u00e1 solicitar la devoluci\u00f3n de su pedido siempre y cuando se trate de un env\u00edo err\u00f3neo o producto defectuoso desde la fecha de recepci\u00f3n del producto hasta los 14 d\u00edas posteriores, siguiendo el siguiente procedimiento: Antes de 48h recibir\u00e1 una respuesta en la que se le podr\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-189","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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